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Field Service Technician

Handle on-site diagnosis, hardware replacement and remote-guided smart-hands work across offices, stores and other business environments.

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WHAT THE WORK INVOLVES

Be the reliable technical presence at the customer’s location.

Every assignment begins with an agreed scope, site requirements and a clear definition of completion. Confirm the work instructions and available support before starting.

01Review the work order, contact the site representative and confirm access and equipment availability.
02Diagnose device, power and connectivity symptoms and communicate findings clearly.
03Replace approved components, install hardware and assist remote teams with physical checks.
04Track removed and replacement assets and follow return-material instructions.
05Verify operation with the customer, tidy the work area and report exceptions before leaving.
RELEVANT EXPERIENCE

Bring skills you can demonstrate.

Broad desktop, peripheral and basic networking experience, with disciplined troubleshooting and customer communication. Know when to stop and escalate work beyond the authorized scope.

TOOLS & PREPARATION

Arrive ready for the assignment.

Reliable transportation, laptop, smartphone with mobile data, basic hand tools, adapters, tester and scope-specific protective equipment.

CLOSEOUT EXPECTATIONS

Show what was completed and tested.

Submit arrival and departure times, work performed, asset details, before/after photographs, test results and site acceptance. Identify any required follow-up precisely.

PROFESSIONAL STANDARDS

Represent Coterie with care.

Communicate arrival and progress, protect customer property and information, follow site safety procedures and escalate blockers promptly. Coterie requires dispatched technicians to complete background checks and drug screening before assignment.

JOIN THE TECHNICIAN NETWORK

Tell us about your field service technician experience.

Include your city and state, travel radius, availability, relevant assignments, tools and any applicable certifications. Select this role in the technician profile form.

Joining the network does not guarantee assignments, hours or employment. Assignment scope, schedule, compensation and expenses are agreed before acceptance.

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