Privacy Notice — Services
Information involved in service work
Technical support may involve device identifiers, configuration details, diagnostic logs, site photographs, contact details and information visible on a device. Before work begins, identify confidential systems and any restrictions on access or documentation.
Access and documentation
Agree on authorized access, permitted changes and required closeout evidence with Coterie. Use temporary or limited-access accounts where practical. Arrange secure credential sharing directly; do not put passwords in a general service inquiry.
Repair handoff
For equipment taken away for repair, agree on the device inventory, accessories, work authorization and return arrangements. Discuss backup and data-handling needs before handing over the device.
Service privacy questions
Contact info@coteriesystems.com about access, records or privacy concerns related to a particular engagement. Include the service date and location without including sensitive contents.